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FAQs

 

Do you ship your items personally from China?

Yes, we do not dropship. 

What changes can we expect, as you are shipping during a pandemic?

We will maintain clear, timely and transparent communication with you all. Shipping times are longer than usual due to limited flights. Please refer to the timescales provided.

Cost of raw material and shipping has also increased and so please understand our product prices reflect this.

A product I have seen online is no longer available/listed, how do I know if/when you will restock?

Please drop us an email via my1stmasjid@gmail.com with a picture of what you have seen and we will try our best to give you an update on when the item will be restocked.

You can even DM us on Instagram @my1stmasjid.

I have purchased a DIY kit but there are no instructions. Where can I find them?

In order to reduce our paper trail, our instructions are either sent via email or on YouTube. 

YouTube / My1stMasjid

If you need help, please DM us or email my1stmasjid@gmail.com

Where are you based – UK or China?

We are British currently in China. Some of our items are manufactured and posted from within the UK, please refer to product notes.

We are a store and would love to stock your products. Do you wholesale?

Yes, absolutely. Please get in touch via email my1stmasjid@gmail.com with your shop name/website and any other useful information for a wholesale catalogue.

We love your items, can we remake them for our own brand?

No. Please get in touch to stock our items if you want to sell them. 

I have bought the Cloth & Dome set for the Masjid Playhouse. Will you help me DIY the frame?

Absolutely! As soon as you place your order, we will send you full instructions for you or your carpenter to follow.

If you would like the information beforehand, please get in touch via email my1stmasjid@gmail.com

 

If you have any further questions that have not been answered on the site, please get in touch via the CONTACT US page or email: 

my1stmasjid@gmail.com

Thank you :)